Frequently Asked Questions

Mexican citizens: valid INE. Foreigners: a passport valid at least through the last day of your stay. You will also need to read and accept the building regulations. If you are traveling with pets that are not from Mexico, you must present their vaccination record covering at least the last 3 months.

It's simple: 1) browse our catalog and find the property you're interested in; 2) contact us on WhatsApp to confirm availability — you speak directly with a person, not a bot; 3) we sign the lease agreement; 4) you make your payment via bank transfer; 5) on the day of your arrival, you receive the keys or digital access code. The whole process, from first contact to having access to the property, usually takes between 24 and 72 hours.

We send you the lease agreement for review, and it's signed electronically, usually within 24 to 72 hours after payment, depending on the owner's availability. The contract is in Spanish for legal reasons, although we can provide you with an English reference version.

Prices are in Mexican pesos (MXN) and payment is made via bank transfer in pesos. If you are paying from abroad, we recommend using Wise — it offers one of the best exchange rates on the market and lets you pay in your local currency without excessive fees.

We specialize in short-term and mid-term stays, typically ranging from 2 weeks to several months. Our properties are ideal for travelers, digital nomads, remote workers, and professionals relocating temporarily to Mexico.

All of our rentals include utilities, high-speed internet, and regular maintenance. Some properties also include weekly cleaning services for an extra fee. Each listing clearly specifies what is included.

Yes. All of our properties are fully furnished and move-in ready, including equipped kitchens, bedding, appliances, and essential household items.

For short stays, between 50% and 100% advance payment is required to reserve the dates. For stays of 4 months or more, a security deposit equivalent to one and a half months of rent is required (two months if you are traveling with pets), refundable at the end of your stay provided there are no damages or outstanding charges, within 24 to 72 hours after check-out. For stays of 4 months or more, we also request recent proof of income: bank statements from the last 3 months, a current employment letter, pay stubs, or proof of business activity. Once your payment is received we send you a signed receipt as proof of payment.

Our typical minimum stay is 10 days to two weeks, though some properties may require a 30-day minimum depending on the building regulations.

Most properties are pet-friendly, while others are not due to building policies. Please check the property listing for specific pet policies. Some properties are negotiable depending on the number and size of the pet.

Our team is available to assist with maintenance or issues that may arise during your stay. Simply contact us and we will coordinate a solution as quickly as possible.

Check-in is from 3:00 PM and check-out is by 12:00 PM. Specific details will be provided after your booking is confirmed. Many of our properties offer self check-in for convenience, while others may include a personal welcome.

Yes, extensions are possible depending on availability. We recommend contacting us as early as possible if you would like to extend your reservation.

• 100% refund if cancellation is requested 15 days or more before check-in.

• 50% refund if cancellation is requested within 14 days of check-in.

All cancellation requests must be submitted in writing and confirmed by our team. Refunds will be sent to the same account that made the booking.